Refund policy
Refund & Returns Policy
This policy applies to purchases made through this online store from Trendan Pty Ltd, trading as ATP PLUS.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Change of mind
If you simply change your mind, you may return an item within 14 days of delivery provided it is unopened, unused, and in its original sealed packaging with the tamper seal intact. Return postage for change-of-mind returns is paid by the customer, and the original shipping charge is not refunded.
For health and safety reasons we cannot accept the return of any supplement whose seal has been broken, unless the product is faulty or not as described.
Faulty, damaged or incorrect items
If your order arrives damaged, is not what you ordered, or is faulty, contact us within 7 days of delivery with your order number and photographs of the product and packaging. We will arrange a replacement or a full refund including shipping, and we will cover the cost of return postage where a return is required.
Products past their expiry date
We do not ship products with less than six months of shelf life remaining. If you receive a product that is expired or close to expiry, contact us and we will replace it or refund you in full.
How to start a return
Contact us through our contact page with your order number and the reason for the return before sending anything back. We will confirm the return address and, where applicable, provide a return label. Items sent back without prior contact may not be accepted.
Refund processing
Approved refunds are issued to the original payment method within 5 business days of us receiving and inspecting the returned item. Depending on your bank or card issuer it may take a further 3–10 business days for the funds to appear.
Items we cannot accept
- Opened or unsealed products, except where faulty
- Products returned more than 14 days after delivery, except where faulty
- Products damaged by incorrect storage after delivery
- Gift cards
International returns
International customers are responsible for return shipping costs and any customs charges on change-of-mind returns. Where a product is faulty, we will cover reasonable return costs.